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Returns / Refund: 
  • For any return/refund request please contact our customer service at -f21carefe@sharafretail.com
  • Returns can be made within the period of 15 days, provided the product is in UNUSED CONDITION with original packaging and labels.
  • Returns can't be obtained in-store. Returns are available for pickup only (option for pickup can be subjected to charge) email to f21carefe@sharafretail.com for return instructions.
  • Refund as per original payment method provided the item is accompanied by the original invoice, product tags, and no product damages. 
  • Refunded purchases by credit card will be transferred ONLY to the credit card account. 
  • Refunds will be made if the product purchased is defective or counterfeit.
  • Due to their intimate nature, we do not accept returns on products like swimwear, innerwear, or intimate wear including sports bras, socks, personal care, and hygiene products.

 

    Exchange: 

    • One-time exchange of the product purchased from Forever 21 within a specified exchange period of 15 days for the same size or different sizes of the same item, we will replace your item at no cost. For any other exchange, you will be charged Rm15 for shipping.
    • For a smooth exchange procedure, make sure all the items are in original condition, with all the tags and packaging intact.
    • All the products eligible for exchange can only be exchanged once.
    • The applicable refund amount for exchange will only be initiated after post successful pick up of the original product.
    • The item can not be exchanged for multiple products and you can select a single item for exchange. While you can exchange multiple items at the same time, you initiate separate exchange requests for each of them.
    • Due to their intimate nature, we do not accept returns on products like swimwear, innerwear, or intimate wear including sports bras, socks, personal care, and hygiene products.

      Shipping and Timelines 

      • Normal Delivery 2 – 3 days subject to availability of the product 
      • A subsequent charge of Rm15 for delivery for any order below the amount of RM100. Items purchased at value above RM100 Delivery is free of charge
      • Delivery charges are non-refundable.

      Thank you for shopping online with us 

      Forever 21™ is a trademark of F21 IPCO, LLC. © 2024 F21 IPCO, LLC. All Rights Reserved.

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