Forever 21 Online Shop
Return & Refund / Exchange / Warranty / Shipping
Returns / Refund:
- In the case of a quality defect, we will repair or replace the item.
- Refund as per original payment method provided the item is accompanied by the original invoice, product tags, and no product damages.
Refund purchases by credit card will be transferred ONLY to the credit card account.
- Return can't be obtained in-store. Returns available for pickup only (option for pickup can be subjected to charge) email to firstname.lastname@example.org for return instructions.
- Merchandise can only be exchanged or credited in the country of purchae.
- Only products that are unworn, unaltered, unwashed, and in their original
- packaging with returns label still attached can be exchanged.
- Return / Exchange is possible only if the packing and label has not tampd.
- Exchange of a product is allowed only once
Shipping and Timelines
- Normal Delivery 2 – 3 days subject to availability of the product
- A subsequent charge of RM10 for delivery for any orders below the amount of RM150. Items purchased at a value above RM150 Delivery is free of charge.
- Delivery charges are non-refundable.
Refund/Exchange does not apply to Swimwear Personal Care and Hygienic products.
Forever 21 Shop Online reserves the right to refuse a return or exchange, and we may ask for identification. Please visit your local Forever 21 Store or Contact us for more details.
Thank you for shopping online with us