Returns / Refund: 
  • For any return/refund request please contact our customer service at
  • Returns can be made within the period of 15 days, provided the product is in UNUSED CONDITION with original packaging and labels.
  • Returns can't be obtained in-store. Returns are available for pickup only (option for pickup can be subjected to charge) email to for return instructions.
  • Refund as per original payment method provided the item is accompanied by the original invoice, product tags, and no product damages. 
  • Refunded purchases by credit card will be transferred ONLY to the credit card account. 
  • Refunds will be made if the product purchased is defective or counterfeit.
  • Due to their intimate nature, we do not accept returns on products like swimwear, innerwear, or intimate wear including sports bras, socks, personal care, and hygiene products.


    Shipping and Timelines 

    • Normal Delivery 2 – 3 days subject to availability of the product 
    • A subsequent charge of Rm15 for delivery for any order below the amount of RM100. Items purchased at value above RM100 Delivery is free of charge
    • Delivery charges are non-refundable.

    Thank you for shopping online with us 

    Forever 21™ is a trademark of F21 IPCO, LLC. © 2023 F21 IPCO, LLC. All Rights Reserved.

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