In the case of a quality defect, we will repair or replace the item.
Refund as per original payment method provided the item is accompanied by the original invoice, product tags, and no product damages.
Refund purchases by credit card will be transferred ONLY to the credit card account.
Return can't be obtained in-store. Returns available for pickup only (option for pickup can be subjected to charge) email to email@example.com for return instructions.
One-time exchange of the product purchased from Forever 21 within a specified exchange period of 15 days for the same size or different sizes of the same item, we will replace your item at no cost. For any other exchange, you will be charged Rm15 for shipping.
For a smooth exchange procedure, make sure all the items are in original condition, with all the tags and packaging intact.
All the products eligible for exchange can only be exchanged once.
The applicable refund amount for exchange will only be initiated after post successful pick up of the original product.
The item can not be exchanged for multiple products and you can select a single item for exchange. While you can exchange multiple items at the same time, you initiate separate exchange requests for each of them.
Due to their intimate nature, we do not accept returns on products like swimwear, innerwear, or intimate wear including sports bras, socks, personal care, and hygiene products.
Shipping and Timelines
Normal Delivery 2 – 3 days subject to availability of the product
A subsequent charge of Rm15 for delivery for any order below the amount of RM100. Items purchased at value above RM100 Delivery is free of charge