Refund as per original payment method provided the item is accompanied by original invoice , product tags and no product damages
Store credit refund on items returned in original condition, with receipt provided upon payment within 14 days from date of purchase.
Refund purchases by credit or debit card will be transferred ONLY to the card
Returns available directly at store or option for pick-up (option for pick-up can be subjected to charge)
In the case of quality defect, we will replace the item
Merchandise can only be exchanged or credited in the country of purchase.
Only products that are unworn, unaltered, unwashed and in its original packaging with returns label still attached can be exchanged.
Return / Exchange is possible only if the packing and label has not been tampered
Exchange of a product is allowed only once
Shipping and Timelines
Normal Delivery 2 – 3 days subject to availability of the product
A subsequent charge of RM10 for delivery for any orders below the amount of RM150 . Item’s purchased at value above RM150 Delivery is free of charge
Delivery charges are non-refundable.
Refund/Exchange does not apply to Swimwear Personal Care and Hygiene products. Forever 21 Shop Online reserves the right to refuse a return or exchange, and we may ask for identification. Please visit your local Forever 21 Store or Contact us for more details.