Returns / Refund:
- Refund as per original payment method provided the item is accompanied by original invoice , product tags and no product damages
- Store credit refund on items returned in original condition, with receipt provided upon payment within 14 days from date of purchase.
- Refund purchases by credit or debit card will be transferred ONLY to the card
- Returns available directly at store or option for pick-up (option for pick-up can be subjected to charge)
- In the case of quality defect, we will replace the item
- Merchandise can only be exchanged or credited in the country of purchase.
- Only products that are unworn, unaltered, unwashed and in its original packaging with returns label still attached can be exchanged.
- Return / Exchange is possible only if the packing and label has not been tampered
- Exchange of a product is allowed only once
Shipping and Timelines
- Normal Delivery 2 – 3 days subject to availability of the product
- A subsequent charge of RM10 for delivery for any orders below the amount of RM150 . Item’s purchased at value above RM150 Delivery is free of charge
- Delivery charges are non-refundable.
Refund/Exchange does not apply to Swimwear Personal Care and Hygiene products.
Forever 21 Shop Online reserves the right to refuse a return or exchange, and we may ask for identification. Please visit your local Forever 21 Store or Contact us for more details.